Refund and Returns Policy

Return and Refund Policy

At RovePH, we strive to ensure customer satisfaction with all our products and services. This Return and Refund Policy outlines the terms and conditions under which you can return an item or request a refund.

Scope of Coverage

This policy applies to all purchases made from RovePH.

Timeframe for Returns

Items must be returned within 2-3 days of delivery date.

Eligibility for Returns
*Items are generally eligible for return if they are in their original condition with all original packaging. Exceptions are applied if the products have been used.
*Photo and video proof of defect is strictly required.

100% Money Back Guarantee for product defect

Process for Returning Items
*Contact our Customer Service department via phone, email, or through our website.
*Provide your order number and reason for return.
*Follow the instructions given by our representative for returning the item(s).
*Ship the item(s) back to us using trackable shipping methods.

Refund Processing
*Refunds will be processed within 7 days of receiving the returned item(s).
*Refunds will be issued to the original payment method used for the purchase.
*Shipping costs are not refunded.

—-> Upon receiving of the returned item., we will inspect the item first before issuing any refund.

Exceptions
This policy does not cover:

Items damaged due to misuse or neglect
Items returned after the specified timeframe

Cancellation Policy
Orders can be cancelled prior to shipment. Please contact our Customer Service department immediately if you wish to cancel an order.

Warranty Information
12 months warranty against discoloration.

Changes to Policy
We reserve the right to modify this policy at any time without notice. It’s your responsibility to check for updates periodically.

Acceptance of Terms
By purchasing from RovePH, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.